Privacy Policy

Last updated: August 2, 2026

Glow & Co. respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website or purchasing from Glow & Co., you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact and account information

This may include your name, email address, telephone number, billing address, shipping address, and account login information.

Order and transaction information

This may include products purchased, order history, payment status, discounts used, shipping details, returns, refunds, and communications regarding your purchase.

Payment information is processed by Shopify and authorized payment providers. Glow & Co. does not directly store complete payment-card information.

Device and website-usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring pages, pages viewed, interactions with the website, and approximate location.

Customer-support information

When you contact us, we may collect the contents of your message, your order number, photographs you provide, and other information needed to respond to your request.

Marketing preferences

When you subscribe to marketing communications, we may collect your email address, communication preferences, and information about how you interact with our messages.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Confirm payments and provide order updates
• Provide shipment tracking and delivery information
• Process returns, refunds, cancellations, and customer-support requests
• Maintain customer accounts and order histories
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions
• Improve our website, products, services, and customer experience
• Personalize website content and product recommendations
• Send promotional communications when you have consented or when otherwise permitted by law
• Measure the performance of our website and marketing campaigns
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Enforce our policies and protect the rights, property, and safety of Glow & Co., our customers, and others

How We Share Personal Information

We may disclose personal information to companies that help us operate our business and provide services to customers. These may include:

Shopify

Our store is hosted by Shopify, which processes certain customer information to provide ecommerce, checkout, payment, security, analytics, and related services.

Payment providers

Payment information may be shared with authorized payment processors, financial institutions, and fraud-prevention providers to complete and protect transactions.

Fulfillment and shipping providers

We may provide your name, shipping address, telephone number, order details, and other necessary information to suppliers, fulfillment partners, shipping carriers, and tracking providers so your order can be processed and delivered.

Because Glow & Co. may use third-party fulfillment providers, certain shipping information may be processed outside your state or country.

Store applications and service providers

We may use third-party applications and service providers for order management, fulfillment automation, shipment tracking, customer support, email marketing, website analytics, advertising, fraud prevention, and store performance.

These providers receive only the information reasonably necessary to perform services on our behalf, subject to their own privacy obligations and policies.

Legal and business purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law, legal process, or government requests
• Investigate fraud, security incidents, or violations of our policies
• Protect our legal rights or the safety of customers and others
• Complete a merger, acquisition, financing, sale, restructuring, or transfer of business assets

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate essential website and checkout functions
• Remember cart contents and preferences
• Maintain security and prevent fraud
• Understand website traffic and performance
• Improve products and customer experience
• Measure advertising effectiveness
• Provide personalized content or advertising where permitted

Where required, visitors may be asked to provide consent before non-essential cookies or similar technologies are used.

You may manage available privacy choices through our cookie banner or privacy-preferences tools. Browser settings may also allow you to block or delete certain cookies; however, disabling essential cookies may affect website functionality.

Shopify notes that manually installed third-party cookies or pixels may require additional consent controls beyond Shopify’s built-in banner, so review every advertising or analytics integration you install.

Marketing Communications

When you subscribe to Glow & Co. marketing communications, we may send information about products, promotions, organization tips, store updates, and special offers.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email. Unsubscribing from promotional communications will not prevent us from sending transactional messages relating to orders, payments, shipping, returns, or customer service.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services
• Maintain transaction and business records
• Complete returns, refunds, and customer-service requests
• Prevent fraud and protect our store
• Comply with tax, accounting, legal, and regulatory requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect account information, and contact us promptly if they believe their account or personal information has been compromised.

The FTC advises businesses to collect only information they need, protect it appropriately, and honor the privacy representations made to customers.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Opt out of certain targeted advertising, data sharing, or sales of personal information
• Appeal a decision regarding a privacy request
• Submit a complaint to an applicable privacy authority

To submit a request, contact us using the information listed below. We may need to verify your identity before completing certain requests.

Shopify provides merchant tools for responding to valid customer-access and deletion requests, although you remain responsible for contacting other companies with which customer data was shared when necessary.

Data Sharing and Targeted Advertising Choices

Depending on your location and the services used by our store, certain advertising or analytics activities may be legally considered “selling,” “sharing,” or “targeted advertising.”

Eligible customers may exercise available opt-out rights through the Your Privacy Choices or data-sharing opt-out link provided on our website.

Do not include this section unless your Shopify data-sharing opt-out page is enabled and accessible.

International Data Processing

Glow & Co., Shopify, our fulfillment partners, and other service providers may process personal information in countries other than the country in which you reside.

Privacy and data-protection laws in those countries may differ from those in your location. Where required, appropriate safeguards may be used to protect information transferred internationally.

Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information through our website, please contact us so the matter can be reviewed.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Glow & Co. is not responsible for the privacy, security, availability, or content practices of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, legal obligations, or regulatory requirements.

The revised policy will be posted on this page with an updated revision date. When appropriate or legally required, we may provide additional notice of material changes.

Contact Us

For privacy questions, requests, or concerns, contact Glow & Co. at:

Email: glow.cosupport@gmail.com
Business name: Glow & Co.

Please include sufficient information for us to understand and respond to your request. Do not include complete payment-card numbers, passwords, or other unnecessary sensitive information in your message.