Refund policy

Return and Refund Policy

At Glow & Co., we want you to feel confident in every purchase. If your order does not arrive as expected, please review the information below and contact our customer-care team for assistance.

Return Eligibility

Return requests must be submitted within 30 calendar days of delivery.

To qualify for a return, the product must be:

Unused and undamaged
In its original condition
Returned with its original packaging and included accessories
Accompanied by valid proof of purchase

Products showing signs of use, damage, alteration, improper care, or missing packaging may not qualify for a return.

Starting a Return

Before returning an item, please contact our customer-care team through our Contact page or at glow.cosupport@gmail.com.

Include:

Your full name
Your order number
The item you wish to return
The reason for the return
Photographs, when the item is damaged, defective, or incorrect

Approved returns will receive return instructions and the appropriate return address. Products sent without prior authorization may not be accepted.

Please do not return products to the address shown on the original shipping package unless our customer-care team specifically instructs you to do so.

Return Shipping

For returns based on personal preference, an incorrect size selection, or a change of mind, the customer is responsible for return-shipping costs.

We strongly recommend using a trackable shipping service. Glow & Co. is not responsible for return packages that are lost or damaged while being shipped back.

When a verified damaged, defective, or incorrect product was received, Glow & Co. will provide an appropriate resolution and instructions regarding return-shipping costs.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us within 7 calendar days of delivery.

Include clear photographs of:

The product
The issue or damage
The shipping packaging
The shipping label

Our team will review the information and, when the claim is approved, provide an appropriate replacement, refund, or other resolution.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return results from a verified error by Glow & Co. or the product arrives damaged, defective, or incorrect.

Cancellations and Order Changes

We will make every reasonable effort to accommodate your request; however, changes and cancellations cannot be guaranteed after processing or fulfillment has begun.

Exchanges

We do not currently offer direct exchanges.

When an approved item is returned, you may place a separate order for the preferred product or variation. This helps ensure that the replacement item remains available and can be processed without unnecessary delay.

Packages Returned to Sender

Orders returned because of an incomplete or incorrect address, refused delivery, or failure to collect the package may be subject to additional shipping charges.

Refund eligibility for returned-to-sender packages will be reviewed after the package has been received and inspected.